PRIVACY POLICY
1. INTRODUCTION
This Privacy Policy has been prepared to explain for what purposes the personal data of users who visit the www.sapheen.com website and customers who shop through the website is processed, how it is protected, and under what circumstances it may be shared with third parties.
Sapheen values the privacy of its users and aims to exercise due care in the protection of personal data.
This policy applies to services offered through the www.sapheen.com website, shopping transactions, contact forms, order processes, and customer support activities.
2. DATA CONTROLLER
Your personal data is processed by the Seller listed below, acting as the data controller:
Name / Title: SEHER AVCIL Address: Temenni Mah. Tevfik Fikret Cad. Veli Tören Sitesi No:13-1, Ürgüp / Nevşehir Tax Office: Ürgüp Mal Müdürlüğü Tax Status: Sole proprietorship / individual taxpayer Email: hi@sapheen.com Phone: 0539 216 18 64 Website: www.sapheen.com
3. PERSONAL DATA PROCESSED
When you visit our website, create an account, place an order, or contact us, the following personal data may be processed:
Identity Information
First name, last name, billing details, and other identity information shared during the order process.
Contact Information
Email address, phone number, delivery address, and billing address.
Order and Transaction Information
Products purchased, order number, payment status, delivery details, and return or exchange requests.
Payment Information
Transaction information relating to payment processes may be processed. Your credit card details are not stored directly by Sapheen; payment transactions are carried out through secure payment infrastructure.
Technical Data
IP address, browser information, device information, site usage data, cookie data, and similar technical information.
Customer Communication Information
Messages, requests, complaints, and support records you share with us via email, WhatsApp, phone, contact forms, or social media channels.
4. PURPOSES OF PROCESSING PERSONAL DATA
Your personal data may be processed for the following purposes:
- Receiving, preparing, and delivering orders,
- Carrying out payment and invoicing processes,
- Managing product returns, exchanges, and customer support processes,
- Responding to user requests,
- Carrying out delivery and shipping processes,
- Ensuring the security of the website,
- Improving the shopping experience,
- Fulfilling legal obligations,
- Carrying out accounting, finance, and record-keeping processes,
- Preventing fraud, misuse, and unauthorized transactions,
- Analyzing site usage to improve the user experience,
- Sending campaign, announcement, and marketing communications where the user has given explicit consent.
5. LEGAL BASES FOR PROCESSING PERSONAL DATA
Your personal data may be processed on the following legal bases under Turkish Law No. 6698 on the Protection of Personal Data (KVKK):
- Where processing is necessary for the establishment or performance of a contract,
- Compliance with a legal obligation to which the data controller is subject,
- Where processing is necessary for the establishment, exercise, or protection of a right,
- The legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed,
- Where expressly provided for by law,
- Where applicable, the explicit consent of the data subject.
6. PARTIES TO WHOM PERSONAL DATA IS TRANSFERRED
Your personal data may be shared with the following persons, institutions, and organizations to the extent necessary to achieve the purposes stated above:
- Shipping and logistics service providers,
- Shipentegra, the shipping/integration company used in return processes,
- Payment infrastructure providers,
- E-commerce infrastructure, hosting, software, and technical support service providers,
- Accounting and financial advisory service providers,
- Authorized public institutions and organizations,
- Lawyers, consultants, and relevant official authorities for the purpose of fulfilling legal obligations.
Personal data is shared only to the extent necessary and in accordance with applicable legislation.
7. PAYMENT SECURITY
Secure payment infrastructure may be used for payments made through www.sapheen.com.
Your credit card or debit card details are not stored directly by Sapheen. Payment transactions are carried out through the secure systems of the relevant payment service provider.
Sapheen takes care to implement the necessary technical and administrative measures to ensure payment security.
8. COOKIES
www.sapheen.com may use cookies to improve the user experience, analyze site performance, ensure security, and enhance services.
Cookies are small data files stored on your device. Through these cookies, the website can operate more efficiently, remember your preferences, and enable analysis of site usage.
Cookie types may generally include:
- Essential cookies,
- Performance and analytics cookies,
- Functional cookies,
- Advertising and marketing cookies.
You may delete or block cookies through your browser settings, or change your preferences regarding cookie use. However, if certain cookies are disabled, some features of the website may not function properly.
9. MARKETING COMMUNICATIONS
Where the user has given explicit consent, Sapheen may send campaign, promotional, discount, new product announcement, and similar marketing communications.
The user has the right to opt out of marketing communications at any time. In this regard, the user may use the unsubscribe link in emails sent to them or contact us at hi@sapheen.com.
10. RETENTION PERIOD FOR PERSONAL DATA
Your personal data is retained for as long as required by the purposes of processing and within the scope of applicable statutory retention periods.
Order, invoice, payment, and accounting records may be retained for the period required under applicable legislation.
When the retention period expires or the purpose of processing ceases to exist, personal data is deleted, destroyed, or anonymized.
11. SECURITY OF PERSONAL DATA
Sapheen takes care to implement the necessary technical and administrative measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
In this regard, measures such as website security, access authorization, payment security, data minimization, and secure communication methods may be applied.
However, data transmission over the internet cannot be guaranteed to be completely risk-free. For this reason, it is also important for users to ensure the security of their own devices and accounts.
12. USER RIGHTS
Users have the following rights regarding their personal data under Turkish Law No. 6698 on the Protection of Personal Data (KVKK):
- To learn whether their personal data is being processed,
- To request information if their personal data has been processed,
- To learn the purpose of processing and whether personal data is used in accordance with that purpose,
- To know the third parties to whom personal data is transferred domestically or abroad,
- To request correction of incomplete or inaccurate personal data,
- To request deletion or destruction of personal data where the relevant conditions are met,
- To request that correction, deletion, or destruction operations be notified to third parties to whom the data has been transferred,
- To object to a result arising against the person solely as a result of analysis of processed data through automated systems,
- To claim compensation for damage suffered as a result of unlawful processing of personal data.
To exercise these rights, you may contact us at hi@sapheen.com.
13. THIRD-PARTY LINKS
Links directing to third-party websites or social media platforms may be found on www.sapheen.com.
Sapheen is not responsible for the privacy practices of third-party sites accessed through these links. Users are advised to review the privacy policies of the third-party sites they visit.
14. POLICY CHANGES
Sapheen may update this Privacy Policy when it deems necessary.
Changes to the policy take effect on the date they are published on www.sapheen.com.
Users are advised to review the current policy regularly.
15. CONTACT
For any questions, requests, or applications regarding this Privacy Policy and your personal data, you may contact us through the following channels:
Sapheen Name / Title: SEHER AVCIL Address: Temenni Mah. Tevfik Fikret Cad. Veli Tören Sitesi No:13-1, Ürgüp / Nevşehir Email: hi@sapheen.com Phone: 0539 216 18 64 Website: www.sapheen.com
Last Updated: 28/05/2026