DELIVERY & RETURNS
At Sapheen, we want your shopping experience to feel as special and effortless as the piece you choose.
We understand that jewelry is personal. Sometimes you may need a different size, want to ask about an exchange, or simply need support after receiving your order. That's why we try to be as flexible and helpful as possible with delivery, returns, and exchanges.
Delivery
Orders placed through www.sapheen.com are carefully prepared and shipped to the delivery address provided during checkout.
Each piece is checked, packed securely, and prepared with care before shipment.
Delivery times may vary depending on:
- Product availability,
- Preparation time,
- Delivery country or region,
- Courier and customs processes,
- Public holidays or seasonal busy periods.
Once your order has been shipped, tracking information may be shared with you when available.
For delivery-related questions, you can always contact us at:
Email: hi@sapheen.com Phone: +90 539 216 18 64
International Shipping
Sapheen may offer international shipping depending on the destination country and product availability.
International shipments may be subject to customs duties, import taxes, local fees, or additional charges depending on the destination country. These charges are determined by the local authorities of the receiving country and are generally the responsibility of the customer.
If you are unsure about delivery to your country, you can contact us before placing your order.
Returns
We want you to be happy with your Sapheen piece.
If you are not fully satisfied with your order, you may contact us within 14 days after receiving your product to request a return.
To be eligible for a return, the product should be:
- Unused,
- Undamaged,
- In its original condition,
- Returned with its original packaging,
- Returned with its invoice, certificate, or any included accessories, if applicable.
Return requests can be sent to:
Email: hi@sapheen.com Phone: +90 539 216 18 64
Please contact us before sending any product back so we can guide you through the return process.
Exchanges
We are happy to help with exchange requests whenever possible.
If you would like to exchange your item for a different size, model, or product, please contact us. Exchange availability depends on stock status and the condition of the returned item.
We try to be flexible with exchange requests because we know jewelry is personal and should feel right when worn.
Non-Returnable Items
For hygiene, personalization, and product safety reasons, returns or exchanges may not be accepted for:
- Customized or personalized products,
- Made-to-order pieces,
- Products with engraving, initials, special symbols, or custom sizing,
- Used, damaged, worn, or altered items,
- Items that are not suitable for resale,
- Products returned without original packaging, invoice, certificate, or accessories, if applicable.
Each return request is reviewed individually. If you have a special situation, please contact us and we will do our best to help.
Return Shipping
Return shipments should be sent using the return method specified by Sapheen.
Our return shipping partner/integration is:
Shipentegra
Before sending your item back, please contact us at hi@sapheen.com so we can provide the correct return instructions.
If a different shipping method is used without our confirmation, any additional shipping costs or delivery issues may be the responsibility of the customer.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or different from what you purchased, please contact us as soon as possible.
We may ask you to share photos or videos of the package and product so we can review the issue quickly.
If the issue is confirmed, we will do our best to offer a suitable solution such as replacement, exchange, repair, or refund, depending on the situation.
Refunds
Once the returned product reaches us, it will be inspected.
If the return is approved, the refund will be processed through the original payment method within the applicable legal period.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Need Help?
We are here to help before and after your purchase.
For delivery, return, exchange, sizing, or product-related questions, you can contact us anytime:
Sapheen Website: www.sapheen.com Email: hi@sapheen.com Phone: +90 539 216 18 64 Address: Temenni Mah. Tevfik Fikret Cad. Veli Tören Sitesi No:13-1, Ürgüp / Nevşehir